Although screening questions were already built into the electronic health record workflow, staff often needed to re-ask, clarify, or further explain those questions during patient interactions. This created a need for support that went beyond system workflow and focused instead on communication, comfort, and patient-centered delivery.

The challenge was to create a quick, practical learning resource that addressed a real point of friction in the care experience without overcomplicating the process.

I designed this asset as a short animated demo that models realistic staff-patient communication in context. Rather than focusing on policy or abstract communication guidance, the goal was to show what patient-centered phrasing and clarification could actually sound like in practice.

Using Vyond allowed me to create a concise, approachable visual demonstration that could be used as a just-in-time support resource or integrated into broader staff training. The overall design emphasizes clarity, realism, and usability in a fast-moving healthcare setting.

• Animated workflow support demo created in Vyond

• Designed for medical assistants in a healthcare setting

• Models patient-centered communication in practice

• Addresses a specific workflow and communication challenge

• Built as a concise, usable performance support resource

Focused on realistic workplace application