This project was designed to support healthcare staff in building communication skills that are essential to both patient experience and quality care. Rather than relying on passive content alone, the goal was to create a learning experience that helped learners actively practice patient-centered communication techniques in realistic workplace contexts.

The challenge was to make interpersonal communication skills feel concrete, practical, and usable on the job — not abstract or overly scripted.

I designed this course as a structured learning experience that balances short concept-building sections with applied practice. The course includes four lessons: foundational patient-centered communication, the OARS model, taking a sexual history, and patient education and informed consent.

To make the content more interactive and skill-based, I incorporated Storyline blocks within Rise that allow learners to practice identifying and applying communication techniques in realistic scenarios. These interactions were designed to move beyond simple knowledge checks and instead give learners opportunities to reflect, choose responses, and build confidence using communication strategies in context.

The overall experience was designed to feel clear, approachable, and grounded in real patient-facing work.

• Blended Rise + Storyline learning experience

• Scenario-based communication practice

• Applied learning for healthcare staff

• Interactive activities focused on OARS communication skills

• Designed to support real-world transfer, not just content review

• Strong emphasis on clarity, warmth, and usability