Workplace conflict and communication challenges are often addressed inconsistently — or only after they’ve already affected team dynamics and performance. This project was created to provide a more proactive learning experience that helps employees build shared language, self-awareness, and practical strategies for navigating common interpersonal challenges at work.

The goal was to create something approachable, relevant, and grounded in real workplace dynamics rather than abstract conflict theory.

I designed this course to balance foundational concepts with reflection and real-world application. The learning experience introduces key communication and conflict ideas in a concise, accessible format and encourages learners to consider how those dynamics show up in their own work relationships and team environments.

The overall design emphasizes clarity, usability, and psychological realism — helping learners move beyond “best practices” in theory and toward more thoughtful communication choices in everyday workplace situations.

• Workplace-focused communication and conflict learning

• Built in Articulate Rise

• Designed for reflection and real-world application

• Supports development of shared language and self-awareness

• Emphasis on practical interpersonal skill-building

• Structured to feel approachable, relevant, and usable